Prior to start up, research into the labour market discovered that the level of customer satisfaction with service providers and recruitment firms was extremely low. We found three determining factors:
The industry itself was generally immature and has not moved to the concept of total service provisioning. Generally, labour hire and recruitment companies tend to "body shop". This is particularly true of the larger providers that rely on significant turnover to achieve their business goals. Their knowledge of sound scheduling and placement procedures was significantly lacking.
Consultants and account managers that support the recruitment companies are inexperienced in the delivery of solutions and in understanding customer requirements, particularly in the Logistics industry. These companies also tend to have high staff turnover that impacts negatively on client account management arrangements.
Clients often complain that the administrative effort in managing the labour hire companies is more significant than in-house labour provisioning.
To redress these failings, Tailored Workforce set about hiring specialist industry account managers and support staff and implementing scheduling and technology based solutions that allowed us to achieve best practice standards in terms of provisioning and no shows within the casual labour industry.
The business has since expanded and began servicing a number of other industry groups and niche markets with services such as volume permanent recruitment, executive recruitment, outplacement services, course delivery and assisting the long term unemployed.
Our Success is based on:
Our ability to fulfill difficult and challenging staff requirements.
Our networking ability, not only in terms of our client base, but also with the Jobactive Providers and Training to Placement Programs.
Our ability to alter our business model as economic conditions dictate.
Our goodwill and our belief that the workers are just as much our clients as are our industrial clients.
Our reluctance to put anything in the “too hard” basket.